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Complete IT Blog                              

How to do Print Screen on a Mac

James David - Sunday, November 13, 2011

There is no print screen button on macs but when you learn how you will see it is useful.

Here are the three ways to do a print screen, or screen capture, in Mac OSX:

1. The simple “print screen button” capture:

  • Press the Apple key ⌘ + Shift + 3 all at the same time
  • You will find a capture of the screen on your desktop named ‘Picture _’

2. Capturing a selected portion of your screen:

  • Press the Apple key ⌘ + Shift + 4 all at the same time
  • You will see the cursor change to +
  • Drag a box around the section you want to copy and release the mouse
  • You will find a capture of the screen on your desktop again named ‘Picture _’

3 . Capturing from a selected application window:

  • Press the Apple key ⌘ + Shift + 4 all at the same time
  • You will see the cursor change to +
  • Press the spacebar
  • The cursor will change to a camera. Simply click on the window you want to be captured.
  • Again the capture of the screen will be on your desktop named ‘Picture _’

Hope this was helpful in explaining how to do a print screen on an Apple mac.


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The iPad is exciting, but also makes me sad

- Friday, August 27, 2010

As the resident IT support/manager/everything in my family I am in charge of looking after anything that is associated with the word ‘megabyte’ or which may, at some point in its life, come across cabling of some description. So, when we decided on an iPad as a gift for an upcoming big birthday, I was tasked with setting it up and filling it with interesting things to play with. This seemed like an excellent excuse to play around with some new gadgetry. Then I picked one up and it made me sad.


When I look at it as a lover of gadgetry, the iPad is undeniably cool. Its thin, stylish design and brushed metal construction give it a great feel in your hands and make it very easy on the eyes and its wonderfully organic touch screen makes it a joy to use. It benefits from years of intelligent, creative and innovative people developing for the app store and that, combined with its ubiquitous connectivity, gives it incredible potential. But it’s that potential that leaves me disappointed.

As soon as I had it powered on and registered to iTunes I had a bit of a “What now?” moment. What am I supposed to do with this thing that I can’t do more portably on a smartphone or more powerfully with a computer?

As a creative person I wish I could’ve picked up a pressure-sensitive stylus, loaded up Photoshop or Lightroom and gone to town drawing, chopping and post-processing. That, to me, would make it an amazing device; the organic feel of drawing with a pen on a portable and connected device, with all the power of modern digital creative software.


I would love to be out with my camera and be able to sit down, drop the photos straight into my Lightroom database on the iPad and get to work sorting and post-producing them. Or load up a powerful drawing app and be able to sketch digitally, with true pressure-sensitivity, wirelessly and portably, wherever I happened to be.

I guess it’s the idea of a powerful, digital, portable and connected sketchbook that gets me. And that’s what leaves me disappointed.

Plants VS Zombies HD, however, will always be awesome.

I know there are uses for the iPad, so what are you using yours for?


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How to: Use your HTC Desire as a modem

- Friday, July 16, 2010
HTC Desire

After running through the iPhone’s tethering feature a few weeks ago, it is time to look at one of Apple’s biggest competitors – HTC.

The HTC Desire is a great smartphone; fast, flexible and intuitive. One of its biggest advantages over a device like the iPhone is that it runs on an open platform. Google, who make the Android OS that the Desire uses, is happy to let you to decide how you use your phone. This makes the Android platform very interesting and potentially extremely powerful.

One of the biggest arguments against an open platform is that opening up a platform gives up control over the user’s experience and inevitably makes things less user-friendly and refined. So, let’s have a look at setting up tethering on an HTC desire and see how it compares.

Remember to look into your mobile phone plan before you get started, to make sure that you don’t get stung with any unforseen data or tethering charges.

Enable tethering on your HTC Desire

  1. First things first and as usual, HTC wants you to install its software – HTC Sync. At this point the HTC Sync software is only compatible with Windows PCs. However, it is possible for Mac users to use an App, like PdaNet, to get tethering working on their Macs. PdaNet looks simple to use and has a 14 day free trial, after which it will block HTTPS sites. Click here for instructions on how to get it working and let us know in the comments if you have used PdaNet to tether your Android phone to your Mac, or if you have a better app! I have read reports that tethering will work natively for Linux users
  2. Your phone’s data connection must be turned on. Head to Menu > Settings > Wireless & Networks and check the Mobile network checkbox
  3. Connect your phone to your PC via USB
  4. When the Connect to PC dialogue pops up, choose Internet Sharing and then tap Done

That’s all there is to it. Tethering is an awesome feature and the fact that it is affordable enough and user-friendly enough now to be useful makes it fantastic for people on the go, particularly if you are a businessman hopping between clients and only want to carry one device along with your laptop!


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Do more with your phone: iPhone shortcuts

- Friday, July 09, 2010

Your iPhone may only have two physical buttons and a volume rocker, but it comes loaded with dozens of useful shortcuts that will make your life together more fun, efficient and productive.

Enjoy the list and let us know if you have a favourite shortcut that we have missed!

General iPhone shortcuts

iOS 4 multitasking drawer
  • Double tapping the Home button brings up the Multitasking Drawer (pre-iOS 4 it would bring up iPod controls, or perform a favourite shortcut)
  • Tap and hold on an icon inside the Multitasking Drawer until your icons start to wobble, then click the minus icon to close an app
  • Tap and hold an icon on your home screen until your icons start to wobble, then drag icons around to reorganise them and drop an icon on top of another icon to create a folder
  • When your phone rings, press the Lock button once to silence the call and twice to send the call straight to voicemail. Pressing the volume button will also silence the call
  • Pushing the Lock or Volume button will also silence an alarm
  • Push the Lock and Home buttons simultaneously to take a screencap of your iPhone's screen at that particular moment
  • Hold the Home button for about three seconds to bring up Voice Activation
  • Swiping left to right across emails or SMS conversations brings up a quick delete button
  • Undo an action by shaking the phone
  • Press and hold the Home button for approximately five seconds to force-quit a frozen app
  • Press and hold the Lock button for a few seconds to shut the iPhone down properly
  • If that doesn’t do the trick, press and hold the Home and Lock buttons simultaneously for about eight seconds to reset the phone. This is the equivalent of hitting CTRL-Alt-Del twice on a PC, or shutting off the power, so save this shortcut for troubleshooting issues
  • Turning your iPhone horizontally when in the calculator app reveals its scientific functions
iPhone scientific calculator

The iPhone's scientific calculator

When typing

iPod controls
  • Double-tap the Space bar to get a period and a space. This is turned on by default, but you can access the setting in Settings > General > Keyboard
  • Enable Caps Lock in Settings > General > Keyboard and then double-tap the Shift (upward pointing arrow) icon to toggle Caps Lock on and off.
  • With Caps Lock Enable off, tap and hold the Shift icon and then drag over a letter to capitalise it
  • Similarly, when typing, tap and hold on the .?123 icon and then drag to the symbol or number you need and release. You will insert the character you need and go straight back to the alphabet keyboard. This is one of my favourite shortcuts!
  • When typing, tap and hold on letters to access additional character choices


  • Double tapping the home button when your iPhone is locked brings up the basic iPod controls
  • Shaking the phone while in the iPod will skip to the next track
  • Tap on the tape-head styled indicator for where you are within a song and move left and right to skip around in the song. If you hold the indicator and slide your finger down you will adjust the scrub rate, down for finer control and up again for faster movement
  • Listen to just the audio from a video by pressing the Lock button while a video is playing and then double tapping the Home button and tapping play


safari url resolve
  • Tap the title bar where the time is displayed to jump to the top of a webpage in Safari, or an SMS conversation in Messages
  • Tap and hold on a number to bring up a call dialogue and call it
  • Press and hold the .com icon to bring up additional suffixes like .co.uk and .org. This works In Mail as well
  • When entering a standard .com web address, type the domain name without http://www. or .com, and Safari should auto-complete the address for you. So if you simply type 'twitter', you will be directed to www.twitter.com
  • When in a webpage, hit the + icon down the bottom and tap Add to Home Screen to add a shortcut to that page to your Home Screen
  • Double tap a text box or image to zoom to it
  • Use two fingers to scroll within a frame, rather than the whole page
  • Tap and hold on a link and you will be presented with options for how to access it
  • Tap and hold on an image to copy or save it

That's it for now, hopefully you have learned something useful! Let us know in the comments if you have a shortcut that you would like us to add, or another device that you would like to know more about.


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Photoshop CS5 updated to 12.0.1

- Wednesday, July 07, 2010

Not content to rest on its laurels after dazzling us with powerful new features like content aware fill and working edge detection, Adobe has recently released its 12.0.1 update for Photoshop CS5 on both Mac and PC.

According to John Nack from Adobe, version 12.0.0 of Photoshop CS5 generates less than 10% of the crash reports generated by the equivalent version, 11.0.0, of Photoshop CS4. This means that Photoshop CS5 is more than 10 times as stable as CS4 was in its corresponding stage of development. Still, it is impossible to release perfect software, especially in a package as complex and powerful as Photoshop CS5 and that is where the patching process comes in.

Thankfully, patching software is now easier and faster than ever and updating your copy of Photoshop is as simple as opening Photoshop, going to the Help menu and selecting Updates.

update photoshop from help menu

I don't have Photoshop installed on this machine, but the process is the same.

Alternatively you can download the update directly from the Adobe website:

It is always a good idea to be properly backed-up before making system changes.

Please read on for Adobe’s full list of changes, via their blog at John Nack on Adobe:

The Adobe Photoshop 12.0.1 update addresses a number of high priority bugs with 64-bit Mac, Performance, User Interface, Type, Content-Aware Fill, HDR, 3D, Painting, GPU and Liquify. The most significant fixes in the Photoshop 12.0.1 update include the following:

  • A number of issues that could cause slow performance have been addressed.
  • Top crashers found in the field have been addressed.
  • 3D refractions, Ray Tracing and IBL workflows have been improved.
  • Out of memory error opening some TIFFs has been addressed.
  • A crash in Content-Aware Fill has been addressed.
  • Font related crashes have been addressed.
  • A number of user interface and workspace issues have been fixed.
  • A number of painting-related problems have been addressed, including video layer issues.

We also addressed several issues that were result of the major architectural changes on the Mac side in the move to Cocoa/64-bit:

  • Right-click correctly selects the layer clicked on in the context menu.
  • Right-click to bring up the brush picker displays the picker under the cursor on the correct monitor.
  • Slow performance when using the Liquify filter has been fixed.
  • An issue where menus become disabled has been fixed.
  • Scrolling speed using Apple Mighty and Magic Mouse mouse wheel has been improved.
  • Double-clicking the document title bar now correctly minimizes the document.
  • Fixed a crash that could occur when generating font previews. Note: We continue working with Apple to address remaining issues related to fonts and font caches. For info on those issues, use the Troubleshooting Fonts in Photoshop CS5 tech doc here.
  • Fixed an issue with batch processes on open documents.
  • Droplets are now Intel-native to improve compatibility in 64-bit mode and to remove the requirement to run droplets using Rosetta.
  • Fixed an issue where a white pixel would show up on screen after invoking certain dialogs.

Windows-specific issues of note:

  • Fixed an issue running on older AMD processors that prevent Photoshop from launching. (Application failed to initialize properly (0xc000001d))

The team thanks everyone from the community who helped us identify issues and test several of the fixes prior to the 12.0.1 update being released.

Visit our online store to purchase Adobe Photoshop CS5


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How to: Update your iPhone to iOS 4

- Thursday, July 01, 2010

Apple released iOS 4 early last week as a free download for iPhone 4, iPhone 3GS and iPhone 3G owners. It boasts an extensive range of new features, fixes and improvements; most notably multitasking for iPhone 4 and iPhone 3GS (sorry 3G owners) and is well worth a look.

The big new features for iOS 4 are multitasking, app folders, a unified inbox, app gifting and custom wallpapers for your home screen and lock screen. It also adds thousands of new APIs for third-party app developers. Some of the core iPhone apps have had makeovers as well, such as iPod controls in the multitasking drawer, a location filter in Photos, the ability to tap focus video and a 5X digital zoom in the Camera app. View Apple’s iOS4 update page here for a more in depth look at the new features.

Remember that major updates such as this can release with issues, so be prepared and do some research beforehand. It can always be a good idea to wait a week or two after a major update or service pack is released before updating.

So, how do you update your iPhone?

First of all: is your device compatible? We are talking about the iPhone here, so the compatible devices are the iPhone 4, iPhone 3GS and iPhone 3G. Not all features will work on the 3G and 3GS. Also consider the compatibility of your favourite apps in iOS 4.

Now before you do anything with the phone itself you will need to update iTunes to its latest version, which at the moment is 9.2. Once it is updated and before you plug your phone in, go to the Apps tab, check for updates and download all updates for your apps. You may need to head to preferences and the General tab to turn on the Apps tab.

iPhone backup

Before you update any software or device, it is important to do a manual backup. So plug your iPhone in and head to iTunes. iTunes may prompt you to update when you plug your phone in, but cancel it for now. Go to the Devices panel and right-click, or control-click if you are on a Mac, your iPhone icon and select Back Up. See this page for more detail on what the backup process actually backs up.

If something goes wrong and you need to restore your phone, you will now be able to connect your phone to iTunes, right-click or control-click on its device icon and select Restore from Backup.

So now all you need to do is connect your phone to iTunes (it should still be connected after you backed-up), select it in the device panel and click Check for Update in the iPhone Summary pane. Then just follow the prompts and iTunes should create an automatic backup, run its update procedure and restore your phone.

update iPhone
update iPhone

If you are doing this wirelessly, or from a laptop, I would suggest that you use a wired connection and plug your laptop in to mains for the duration of the update. Once the update starts, don’t unplug your phone and preferably keep fiddling with either phone or computer to a minimum!

That's it! If anything goes wrong you have the backup you made earlier, as well as the automatic backup from the update procedure and can put your phone into recovery mode to restore it.

Now that you have a freshly updated iPhone you can double tap the home button to bring up the multitasking app drawer. Once the multitasking app draw is up, hold down on an icon to get your icons jiggling and touch the minus icon to manually close an app. Holding down on an app icon will, as usual, make your apps wobble about and allow them to be moved and reorganised. However, you are now able to drop an app on top of another app to create a folder that your phone will attempt to name intelligently.

Other than that, have a play and an explore and enjoy the new features! If you have any questions or suggestions drop us a line in the comments or through our contact page.


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Profile-based lens correction in Lightroom 3 is fantastic

- Friday, June 25, 2010

After many months of public beta, Lightroom 3, Adobe’s photography workflow, management and processing software, has finally been released. And it’s getting a little Web 2.0 with a new user updatable lens profile database that will save you a ton of time with some powerful automatic image correction capabilities.

Adobe’s creative software tends to generate awesome communities who help each other out, provide tutorials, write plug-ins and generally add new creative and user friendly dimensions to the applications. So, in Lightroom 3, Adobe has included a user updatable database of different lenses, as well as a simple to use Lens Profile Creator. Allowing users to update the database was a vital decision because, where a single company would struggle, an active community will excel in providing accurate profiles for the countless and potentially obscure combinations of lenses and DSLRs that exist in the creative world.

So how will we use this database? Well, right now we will use it for automatic lens corrections. While there are some amazing lenses out there, they are not perfect and most will exhibit some degree of vignetting, chromatic aberration and lens distortion. Correcting these distortions can be time consuming and complex and that’s where Adobe’s profile-based lens correction comes in.

Profile-based lens correction debuted in Adobe Camera Raw and Photoshop CS5 and has now made it into Lightroom 3. It can use the EXIF data from your digital photos to determine the camera body and lens you used to take the photo and then automatically correct for distortions like vignetting and barrel distortion, based on the particulars of your equipment. Of course, it is also possible to choose lens and body profiles specifically, or create and upload your own and then fine tune the various corrections in order to achieve your desired creative outcome.

Lightroom 3 lens correction

Credit: Adobe

This can be a huge time-saver as part of a professional workflow, but will also be a great help to amateurs who want to improve their post-processing and small-business users who want to get great shots of their product or business online or in their marketing quickly and affordably.

And then there’s all of Lightroom 3’s other great features, such as its improved performance, nondestructive editing, better colour, sharpness and noise reduction results and camera tethering.

Click here for Adobe’s Lens Profile Creator

Try Lightroom 3 here

Buy Lightoom 3 from Complete IT’s online store here


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Dropbox online storage saves you time and trouble

- Thursday, June 10, 2010

Do you work with multiple computers and portable devices and need to access and sync important files across all platforms, wherever you are? Dropbox does just that.

The incredible mainstream success of the iPhone serves as a powerful example of how portable and connected devices are becoming increasingly ubiquitous in our daily lives. We routinely carry laptops, cameras, music devices and smartphones with us and may also work from multiple laptops or desktops. Each time we work with one of these devices, we create and use files that are important to us. Working with these files across all of our devices can become a confusing and time consuming hassle, requiring us to constantly transfer new and updated files to the places we need them. Wouldn’t it be great if you could have this collection of devices and all of the fantastic possibilities they represent, with all of your files kept in one synced and backed-up location, accessible from anywhere, at any time?

That is the core idea behind Dropbox: to create what they call a ‘magic pocket’ that stores all of your important information and makes it accessible anywhere and on any device, through either the Dropbox software or the Dropbox website.

All you have to do is download the software, install it and select “I’m new to Dropbox” when prompted. Dropbox offers three subscription options:  2GB for free, 50GB for US$9.99 a month or 100GB for US$19.99 a month. Once you have installed Dropbox, created an account and chosen your subscription model, you will have a dedicated and centralised Dropbox folder ready to sync and backup your files as you see fit. When you install the software on another device, all you have to do is link it to your account and it will begin syncing your files and readying them for your use.

Quick tip: If you are an Australian user, or in another country where bandwidth caps are prominent, be mindful that Dropbox is an online service and is therefore uploading and downloading a potentially significant amount of data. Dropbox use some fancy technology to reduce the amount of bandwidth used and the software is quite efficient, but it is something to be aware of, particularly during your initial setup.

Dropbox offers specific apps for the iPhone, Android and iPad and has an app on the way for your Blackberry. If you aren’t using one of those devices, but still want to access your dropbox on the go, don’t worry; you can access it through a web browser as well.

Your account will also be available through a browser on the Dropbox website, meaning that you can access your files wherever you have access to a compatible browser. Remember that you are accessing a synced and backed up folder with your personal files and information in it, so be mindful of security issues – particularly when accessing your Dropbox from a browser on someone else’s machine.

Dropbox is not only useful for syncing; it is also a very powerful backup tool. Files in your Dropbox are backed up to the Dropbox servers, meaning that they can be restored in case of an emergency on one of your machines or devices. Dropbox also offers undo and undelete features that allow you to restore previous versions of files and even undelete files. By default, they keep 30 days of history for all files in a Dropbox folder, so if you delete something and decide two weeks later that you actually needed it; you can find and restore it through their web interface.

dropbox iphone app

You can also share Dropbox folders, which has fantastic applications in business. Share a Dropbox folder, or create a Dropbox account that you use for collaboration and you have created a collaborative, communal and synced folder that will keep all interested parties up to date and working together famously. Use it to share files with clients and external contractors, use it for your collaborative teams and use it to do business faster, smarter and better.

Dropbox is an incredibly useful tool for both home and business users and is available from http://www.dropbox.com/. You can find their awesome Facebook page here


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