Privacy Policy

Complete Information Technologies Australia Pty Ltd hereafter refered to as CompleteIT respects the rights of our clients, including the protection of their privacy. The following information explains our Privacy Policy and how it affects you.

Your Information.

When using CompleteIT services, you may be asked to supply information relating to yourself or your organisation including, but not limited to, company name, contact name, email address, physical address, phone number, business size, details of your technology systems, etc.). This information is used to help us provide you with the best and most complete service (for instance by assigning the most appropriate engineer to tend to a specific problem).

CompleteIT uses information for several general purposes. For example, certain information is sometimes required for Credit Approval of account terms, or for processing payments using credit cards, personal cheques, or fund transfers from your bank account. Other types of information may be used in a statistical form for the development of marketing initiatives.

We also ask that you provide an email address so that we can obtain feedback on our services, promote our products and services, notify you of technology developments, and in particular, let you know about new security alerts and viruses. If at any stage, you decide you do not want to receive these notifications, you can contact our Client Service department on 1300 732 850 or click on the removal link included with each email.

At times, it may be necessary for CompleteIT to employ a third party contractor to perform services on our behalf. In these cases, we will request your verbal consent to disclose the information required by the appointed third party company to perform their services. Except where required by law, we will only disclose information under these circumstances.

CompleteIT is not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations

If you choose not to provide any information about yourself or your organisation, CompleteIT may not be able to provide you with the complete service you require.

Data Security

It is agreed and understood that when employing the services of CompleteIT, we may have both remote and/or onsite access to your computer systems. These privileges are used solely used for the purposes of maintaining, troubleshooting or configuring systems as required.

CompleteIT employs strict guidelines to protect our clients’ privacy and data is stored in password-controlled servers with limited access. All employees sign confidentiality agreements upon commencement of their employment (to ensure security for both the clients’ and company’s data). Your personal information is never shared outside the company without your permission, except under conditions explained above.

Privacy & Security on the Internet

Visitors to the CompleteIT website can browse anonymously - CompleteIT does not collect any personal information about you or your visit to this site without you explicitly providing that information. We do not collect credit card numbers and we do not use cookies on the site to track preferences or for any other purpose.

If you log on or subscribe to the CompleteIT website, we will then ask you for information to enable us to store the quotes you create and enhance your online experience. The only time we use cookies, is if you select the option to be logged on automatically each time you return to our website.

As many clients can access their own information via CompleteIT Client Access areas, CompleteIT places a strong emphasis on security to guard these details from unauthorised access. CompleteIT utilises state of the art security software and hardware coupled with passwords and encryption technology to ensure that only authorised users can access information. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet.

Changes to this Privacy Policy

CompleteIT will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Questions or Suggestions

If you have any questions or concerns regarding privacy or data security at Complete IT website please contact us via email or call 1300 732 850 to speak to our Client Service Department.

This document was last updated 4th November, 2004.